North
America
Compaq Assisted
Services |
CAS Solutions
Critical
Care Partnership - Full (Digital-branded)
Description:
Critical
Care Partnership is Compaqs most comprehensive support program, designed
for customers who maintain business-critical application environments in which
there is very little tolerance for system downtime. Customers receive extensive
technical services, unlimited parts exchanges, the highest discount on parts,
and hardware telephone support on a contract basis.
Customers are also eligible to purchase Recover-All Service.
General Information:
-
Presentation: Presented at DECUS in 1996, this
traces the development of the self-maintenance market, reasons customers
engage in self-maintenance, and positions the SMI
solutions.
- Sales Information
Sheet: This
info sheet covers the Full CCP program, as well as its two components (Parts Exchange Contract & Hardware
Technical Assistance Center Support.)
Service
Description
Terms
and Conditions: Standard NACS T&Cs apply.
Pricing: Term pricing is a
percentage of reference price (BMC.) Applicable event prices and discounts are
described in the Service Description.
Application Kit or Forms:
- Quote request form:
There is one universal quote form for the entire
suite of Digital-branded self-maintenance solutions
(Material Support, Shared Maintenance, and the 3 CCP term
solutions.)
- Application Form:
There is one universal application form for the
entire suite of Digital-branded self-maintenance solutions
(Material Support, Shared Maintenance, and the 3 CCP term
solutions.)
Welcome Kit:
An introductory welcome
letter, and a document that instructs the customer how
to engage us for service and support on their agreement. This addresses the
entire suite of Digital-branded SMI solutions.
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