Iomega's Web Support Sites | Automated FaxBack Help
E-mail technical support (Asia-Pacific region) | E-mail technical support (Japan only)
Calling Iomega technical support | Technical support numbers
Other technical support for Asia | Product return
Warranty information | Product information | Purchasing Iomega products


How to Get Help in the Asia-Pacific Region

Iomega is committed to providing first class technical support services. To meet this goal, we offer a variety of support options designed to meet the needs of a wide range of users. These support options include a web support site, automated FaxBack help, e-mail, and live technical support service.

Iomega's specific support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please contact Iomega at

Iomega's Web Support Sites:

The Iomega Asia-Pacific and Japan web support site offers advanced problem-solving support available 24 hours a day. Here's just some of what's offered:

  • Online help pages—You can find help pages with answers to frequently asked questions (FAQs), troubleshooting, or basic "how to" information. The help pages are in HTML format that can be viewed directly from your web browser.

  • Locate Iomega manuals—You can access an electronic copy of the manual for any Iomega product. If the manual you select is a PDF file, you will need the Adobe® Acrobat Reader to view it. If you don't already have Adobe Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web site:

  • Download the latest Iomega software—The software included with your Iomega product might be updated over time. Choose Software Download from the Iomega web support site to check for the most up-to-date Iomega software, or go directly to

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Automated FaxBack Help

Our automated FaxBack help system enables you to use any touch-tone phone to instantly receive detailed support information on your fax machine. When you call our FaxBack help number, you can order a catalogue that lists the FaxBack documents available for your Iomega product. Just call any of the in-country support numbers and follow the voice instructions to order what you need.

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E-mail Technical Support (Asia-Pacific region)

Send an e-mail to our Technical Support team via the web. Just go to our support site at, select your product, and click e-mail.

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E-mail Technical Support (Japan only)

Send an e-mail to our Technical Support team via the web. Just go to our support site at, select your product, and click e-mail.

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Calling Iomega Technical Support

Iomega also offers live technical support for all your troubleshooting needs. Before calling Iomega Technical Support, please turn on your computer, call from a phone near your computer, and have the following information available:

  • Previous customer number, if applicable.
  • Serial number of your drive.
  • Make and model of drive (for example, Zip® 100 Parallel Port Drive).
  • Make and model of computer.
  • Operating system used (for example, Windows® 98 or Mac® OS 8.6).
  • List of any other hardware installed on the computer (for example, printers or CD-ROM).
  • Iomega software version (for example, IomegaWare V2.0).
  • Exact description of the problem and any error messages received.

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Technical Support Numbers

Iomega has a highly trained technical support staff that is ready to take your call at the following numbers. Calls to these numbers will be charged at normal dialing rates to the listed in-courntry area codes.

Tel: (61) 2 9925 7799
Fax: (61) 2 9925 7788
9:00 a.m. - 7:30 p.m. (EST)
Tel: (86) 10 6849 2998
Fax: (86) 10 6849 2197
8:30 a.m. - 5:30 p.m.
Hong Kong
Tel: (852) 2197 7722
Fax: (852) 2197 7721
8:30 a.m. - 5:30 p.m.

Tel: (822) 551 3558
9:00 a.m. - 5:30 p.m.

Tel: (60) 4 810 7891
Fax: (60) 4 810 7894
8:30 a.m. - 5:30 p.m.
New Zealand
Tel: (64) 9 377 6030
Fax: (64) 9 377 0810
11:00 a.m. - 9:30 p.m.
Tel: (65) 738-5522
Fax: (65) 379-6315
8:30 a.m. - 5:30 p.m.
Tel: (886) 2 2728 5321
Fax: (886) 2 2728 5303
8:30 a.m. - 5:30 p.m.
Tel: (81) 3 5466 6685
Fax: (81) 3 5466 6686
9:00 a.m. - 5:30 p.m.
India: (9:30 a.m. - 5:30 p.m. for all cities)
Tel: (91) 80 209 5553
Tel: (91) 33 216 1990
Tel: (91) 44 851 5336
Tel: (91) 11 628 1805
Tel: (91) 40 789 5233
Tel: (91) 22 825 1778

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Rest of Asia

Please go to our web support site at, contact the nearest support center, or contact your local dealer or distributor.

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Product Repair or Return

For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our support web site or contact Iomega Technical Support. Because many returns are found to be due to a technical problem rather than a defective product, you should check with Iomega Technical Support before returning your drive. Our trained support personnel can often resolve the problem over the phone, or supply you with return authorization.

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Warranty Information

For complete warranty information, refer to the warranty card or warranty information contained on the CD-ROM included with your drive. If you have a questions about the limited warranty on your Iomega product, please go to our web support site at, or contact Iomega Technical Support.

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Product Information

Visit our web site at for information on new Iomega products, promotions, or support.

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Purchasing Iomega Products

For general purchase and resale information, please go to our web site at and click Asia distributor listing.

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Iomega Corporation
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