Iomega's Web Support Site | Automated FaxBack Help
Web Support Forum | E-mail Technical Support | Calling Iomega Technical Support
Product Return or Repair | Warranty Information
Product Information | Purchasing Iomega Products


How to Get Help in the U.S and Canada

Iomega is committed to providing first class technical support service. To meet this goal, Iomega offers a variety of support options designed to meet the needs of a wide range of user. These support options include an award-winning web support site, automated FaxBack help, e-mail, and live technical support service.

Iomega's specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please contact Iomega at or call 1-888-4-IOMEGA (1-888-446-6342, available in the US and Canada only).

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Iomega's Web Support Site:

The Iomega award winning web support site offers advanced problem-solving support available 24 hours a day. Here's just some of what's offered:

  • Online help pages—You can find help pages with answers to frequently asked questions (FAQs), troubleshooting, or basic "how to" information. The help pages are in HTML format that can be viewed directly from your web browser.

  • Locate Iomega manuals—You can access an electronic copy of the manual for any Iomega product. If the manual you select is a PDF file, you will need the Adobe® Acrobat Reader to view it. If you don't already have Adobe Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web site:

  • Download the latest Iomega software—The software included with your Iomega product might be updated over time. Choose Software Download from the Iomega web support site to check for the most up-to-date Iomega software, or go directly to

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Automated FaxBack Help: 1-888-4-IOMEGA (US & Canada only)

Our automated FaxBack help allows you to use any touch-tone phone to instantly receive detailed support information on your fax machine. When you call our FaxBack help number, you can order a catalog listing the FaxBack documents available for your Iomega product. Follow the voice instructions to order what you need.

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Web Support Forum

You can use our free, interactive support forums to get help from Iomega's Technical Support team, as well as from fellow Iomega customers! There's no special software required and registration is quick and easy. Just go to our support site at, select your product, and click support forums.

E-mail Technical Support

Send an e-mail to our Technical Support team via the web. Go to our support site at, select your product, and click e-mail.

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Calling Iomega Technical Support

Iomega also offers live technical support for all of your troubleshooting needs. Before calling Iomega Technical Support, turn on your computer, call from a phone near your computer, and have the following information available:

  • Previous customer number, if applicable.

  • Serial number of your drive.

  • Make and model of drive (for example, Zip® 100 Parallel Port Drive).

  • Make and model of computer.

  • Operating system used (for example, Windows® 98 or Mac® OS 8.6).

  • List of any other hardware installed on the computer (for example, printers or CD-ROM).

  • Iomega software version (for example, IomegaWare V2.0).

  • Exact description of the problem and any error messages received.

Iomega has a highly trained technical support staff available to take your call toll free at 1-888-4-IOMEGA* (1-888-446-6342). Monday through Friday from 6 a.m. to 9 p.m. and Saturday from 7 a.m. to 2 p.m. (Mountain Time). Technical support hours are subject to change without notice.

*1-888-4-IOMEGA is available only in the US and Canada.

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Product Return or Repair

For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our web support site at, or call the Iomega Customer Service Hotline at 1-888-4-IOMEGA* (1-888-446-6342). Because many returns are found to be due to a technical problem, rather than a defective product, check with Iomega Technical Support before returning your drive. Our trained support personnel can often resolve the problem over the phone, or supply you with return authorization.

*1-888-4-IOMEGA is available only in the US and Canada.

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Warranty Information

For complete warranty information, refer to the warranty card or warranty information contained on the CD-ROM included with your drive. If you have a questions about the limited warranty on your Iomega product, please go to our web support site at, select customer service and click the warranty option. Or call us at 1-888-4-IOMEGA* (1-888-446-6342) and choose the option for warranty information.

*1-888-4-IOMEGA is available only in the US and Canada.

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Product Information

Call 1-800-MY-STUFF** (1-800-697-8833) or visit our web site at for information on new Iomega products, promotions, and rebates.

**1-800-MY-STUFF is available only in the US and Canada.

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Purchasing Iomega Products

You can purchase Iomega products:

When purchasing products from Iomega Direct, you can use your credit card (Visa, MasterCard, American Express, or Discover).

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Iomega Corporation
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