It is frustrating when, for no obvious reason, your computer screen
shows an error that interrupts your work. When this happens, help is
at right at your fingertips. You can look to see if the problem
you're experiencing is listed under the
Frequently Asked Questions (FAQ) on
the Windows 98 Web site. Or you could talk to the
helpful folks at Microsoft Technical
Before you go looking further afield, take a look at the aid that's even
closer -- the troubleshooters built right into the Help on your
Some of the most common snafus have been
summarized and accompanied by likely solutions into a series of
Troubleshooters in Help. Dozens of possible glitches are detailed in
the Troubleshooters, which provide full details to walk you through
the solutions in a series of questions that help narrow
the problem and offer a way to fix it, if possible.
To use or find the
1. From the Start menu, select Help
2. Click the Contents tab
4. Select Windows 98
5. Select the area that's giving
Below, in the first of two articles about how
to solve problems yourself, we've excerpted
three items from the Windows 98 Troubleshooting guide.
Computer fails to start properly
Your computer fails to start up properly or gets stuck at the
Windows logo after you switch it on.
The problem may be caused by an anti-virus program that detects
certain files when you start your computer. This type of software
normally operates with a series of prompts from the user. When the
Windows logo freezes, it may be because the anti-virus software is
awaiting further instructions.
You can easily determine if anti-virus software is causing this
by pressing the ESC key. This closes the Windows logo screen. You
should now be able to see the anti-virus software menu, if you have
it on your computer. Choose the option that allows the program to
update any affected files. This prevents the pause from occurring
when you start Windows in the future.
If Windows 98 does not start normally, try to start it in Safe mode.
Switch on your computer, and press and hold down the CTRL key
(below the left Shift key). When the Windows 98 menu appears, choose
If your computer won't start in safe mode, it may have been
infected by a computer virus. Detecting and removing a virus can be
complicated and you should enlist help. You'll find information on
contacting Microsoft Customer Support in the sidebar.
If anti-virus software is not the issue, and you don't appear to
have a virus, visit the Troubleshooter guide for other possible
solutions to what's wrong.
Conflict error message
When you plug devices such as printers and scanners into your
computer you may receive an error message saying that there is a
conflict between the devices.
A conflict usually means that two devices
are trying to share the same software resources, which often
prevents either from operating. This can sometimes happen after you have
installed a new printer or other piece of hardware. Hardware Conflict
Troubleshooters have lots of
information on how to solve this problem.
Out of memory
When you try to start a program or while
a program is running do you receive an Out of Memory error
A number of memory-related issues can
generate this message, including when temporary files you no
longer need are taking up space on your hard drive.
However, most problems can be easily remedied by following a
Troubleshooter. Check out the options listed under
Next week, when the network blues get you down, where are you
going to turn? Why, Troubleshooters. We'll take a look at three
common problems that prevent you from getting on the Internet and
sharing network resources.
Gordon Black wishes
there was a troubleshooter guide for household plumbing.
There are a number of Microsoft Web sites
set up specifically to provide aid when you get stuck.
For answers to common questions try the Windows 98 FAQ Web
There are many resources at your disposal at The Microsoft Personal Support
Center Web site.
When you feel stumped and would like to speak to someone,
visit the Microsoft
Technical Support for
For more about Troubleshooters, be sure to check out Troubleshooters Part